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FAQs

How long will it take my order to arrive?
We take pride and strive to make sure all packages are delivered in a timely manner. You should receive your order within 7-15 business days depending on what country you reside in from the date your order was placed. 


What is your return policy?
30-Day Money-Back Guarantee for Any Reason You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.


When will I be charged?
Money will be taken immediately once it is authorized. An email will be sent to you to confirm your order. But if your card is not authorized or is under the status of pre-authorization, payment will not be taken. You may contact your bank or card issuer to authorize the payment. 


How do I change/modify my order?
Please note that we can help you modify your order before shipment. It includes changing the size or the color of an item, removing an item, changing your shipping address. Once your package shipped, we will not be able to change anything.


How long does it take for the refund to be processed?
After we have received your return, it will take up to 3 business days to process the return.


What if I received a defective item?
If you received a defective item, please submit a ticket in our Support Center within 30 days of delivery. When submitting the ticket, please provide a description of the defected item and a few pictures. Please make sure to submit a ticket before returning anything so we can process the return for you and provide you information for the return.


Will I get full refund for my return?
We will offer a full refund on all items you returned (exclude return shipping fee and unreturnable items). Coupon codes will not be refunded as monetary value.


Why is the tracking number not working?
When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (1-7 days) to see any activity once it has shipped out from our end.


Why was my order shipped separately?
We will do partial shipping for your order in the following conditions:

1)Items are in different storehouse.

2)Different item preparing time.

3)Weight limit of custom or courier.